Shipping & Refunds

SHIPPING AND DELIVERY

What is the typical turn-around time?

  • Frank has set print and ship days each month during the spring and holiday seasons photographs are shipped every week.
    Please contact the gallery at gallery@frankrelle.com or 504-265-8564 for the upcoming shipping date or to arrange rush delivery details.

Are there special delivery requirements?

  • Yes. We ship via UPS, and require a signature for delivery unless otherwise specified by the customer.

How are the photographs shipped? What does the photograph look like when I get it?

  • We ship all of our photographs in double-walled cardboard packing tubes. The photograph will be rolled in a plastic sleeve for protection. The inner tube is wrapped in foam, preventing movement within the outer tube. We have found this is the safest method of transport.
  • The front of the photograph is signed and titled by Frank in ink. The back of the photograph is detailed with photograph information, size, and edition number in pencil (this information is duplicated on the included certificate of authenticity).
  • With the photograph, you will receive an envelope containing a purchase packing slip, a signed certificate of authenticity (including edition information) for your photograph, our framing details. Also included is a pair of gloves for handling the photograph.

 

We want you to be completely satisfied with your purchase and we have a 45-day return policy, which means you have 45 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received. 

To start a return, you can contact us at studio@frankrelle.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at studio@frankrelle.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
If you receive a photograph and decide it is not right for you we will work with you to exchange the photograph. Please contact us at studio@frankrelle.com to discuss an exchange. 

 

Refunds 
We will notify you once we’ve received and inspected your return. If all of your original purchase is included in your return package, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.