SHIPPING AND DELIVERY
What is the typical turn-around time?
Are there special delivery requirements?
How are the photographs shipped? What does the photograph look like when I get it?
We want you to be completely satisfied with your purchase and we have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
If you receive a photograph and decide it is not right for you we will work with you to exchange the photograph. Please contact us at firstname.lastname@example.org to discuss an exchange.
We will notify you once we’ve received and inspected your return. If all of your original purchase is included in your return package, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.